Shipping Policy

SHIPPING METHODS & CHARGES

Each order is made especially for you and will be shipped to the address you specified at the checkout process.

Note:

• Estimated shipping time frames does not account for delays caused by vendors or service and weather disruptions.
• The shipping time frames include production time.
• Shipping dates are based on business days and they do not include weekends and holidays.

COVID-19 UPDATES

US Shipping Information

Delivery time for Package Services is typically 2-9 days except to destinations in Hawaii, Alaska, Puerto Rico and, APO-FPO's. Due to limited availability of transportation, packages may take up to three to five weeks to reach Hawaii, Alaska, Puerto Rico and any U.S. Territories.

ADDRESS INFORMATION

It is the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.

Tracking Your Shipment

When your order ships, you will receive a Shipping email to the email address you supplied.
The Shipping email will provide you with information about the order, shipping date and tracking number.
If you created an account with us, you will be able to get the tracking information by logging into your account and visiting the My Account section

If your order has not arrived within the estimated Shipping time, or you have additional questions regarding shipping, please contact our Customer Service
Telephone Number: (332) 333-3735
Email: support@katherine.com

FedEx Expedited Shipment

According to FedEx policy, your package may require a signature for delivery. If you're not home to receive the package, FedEx may route your package to a nearby location for you to pick up.

You will be able to track your item at: FedEx® Tracking Page